Refund & Exchange Policy
Exchange Policy
We offer an exchange policy for product that is unused/ unwashed/ unaltered and with original tags and invoice, within 15 from the date of delivery. You may exchange for a different size or style or product. Product must be delivered at the buyer’s expense to the seller’s warehouse/office in original and unused condition. Where products are returned in damaged or substandard condition to the seller, additional fees may be charged. Freight charges are not included in any refund.
Please do check the product descriptions mentioned on the website before placing your order. Actual colour of product may vary compared to what you see on your electronic screen due to individual screen colour/ resolution settings.
Steps for raising an exchange request,
(a) Please email our Customer Service team at [email id] and do not forget to mention your order number and reason for exchange
(b) Once your exchange is approved please ship the product back to us at:
[Full Address:]
(note - International orders are not eligible for an exchange)
Refund Policy
We offer a 100% money back guarantee for products that are received in undamaged condition. Refunds back to Credit Cards, Debit Cards, Net Banking or Bank Accounts (NEFT) are refunded within 10-15 days after we receive and process your return.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [your email]
Order Cancellations
Order can only be cancelled if it has not been shipped from our end. For order cancellations please email us on [email]
For Personalised Products
Due to the personalized nature of products, your order may take a couple of weeks to reach you but rest assured we are making all possible efforts to fulfil your order at the earliest we can.
Cancellations: Due to the personalized nature of the majority of the products, orders once placed cannot be cancelled or changed. If you do wish to cancel/amend your order please email us on [your email] and we will try our best to cancel it if production hasn’t started.
In the case of a credit card refund due to order cancellation, please allow 10-15 working days for the refund to be processed and reflect in your bank account. When a refund is initiated from our end, we will provide you with a transaction id, after which you can follow up with your bank if you would like to have the refund expedited.
Return Exceptions
Some items cannot be returned if the packaging has been opened, these include: [edit below mentioned list according to your business]
· Merchandise that has been worn, used, or altered in any way will not be accepted for return or exchange.
· All intimate wear.
· Food Items.
· Custom made products.
· Sale or Clearance items cannot be returned for exchange or refund.
By purchasing from us you confirm to have understood and agree to adhere to our policies.